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Office1000.com Frequently Asked Questions
  • How do I order online?
      We've designed the Office1000.com online ordering system to be quick, simple and secure. We offer free shipping on all orders of $100 or more shipping to addresses in the Continental USA. On orders under $100 your shopping cart will show the exact shipping and handling charges. On freight orders our shopping cart will display a freight questionaire, we will obtain a shipping quote from a trucking company and email you the details. Your order will not be processed until you accept the freight charges.

      On all orders that show a total in the shopping cart, they will be processed and ship upon your entry of the "process order" button in your cart. We cannot change or cancel an order after you submit it for processing.

      To place an item in your shopping cart click on the (BUY NOW) button next to the item description. You can also change the quantity in your cart at any time. Change the quantity to 0 to remove an item from your cart.

      The first time you view your cart, it will ask for your zip code. It is important to enter your correct 5 digit zip code (it will be saved on your computer in a cookie so you only have to enter it once; you can of course change it later). Once your zip code is entered, your shopping cart will display with shipping charges. If you have cookies disabled, you will be not be able to place an order with Office1000.com. The cookies are used to store your order detail and address. Your credit card number is not saved in cookies or otherwise for future use.

      If you want to continue browsing and add more items to your cart, simply press the back button on your browser.

      You can click on the "View Cart/Checkout" link at the bottom of each item selection to view your cart at anytime. You can view your cart by clicking "Buy Now" but that will add the item too. If you try to view your cart and its empty, you will be shown a note that you need to add something to your cart.

      If your order qualifies for any Extra Savings or special offers, the details will show in your shopping cart. If you want to change the quantity of any item you are ordering, simply click on the quantity and enter a new quantity in the pop up window, or the number 0 to remove it from your cart.

      The shopping cart displays a warehouse code for each location your order will ship from. Underneath your total, it will list each warehouse being used for your order (click on it for more details).

      When you are ready to check out, please review your order and make sure you have all the items you want and the quantities are correct. Simply scroll down on the shopping cart window and enter your proper and complete shipping address. Any PO numbers or other information that needs to appear on the shipping label must be entered within the yellow box. We use your email address to send you an order confirmation and tracking information. We do not use it for any junk email, newsletters, etc.

      After you have entered the shipping information, scroll down further on the shopping cart and enter your payment information. If you wish to pay by check, simply enter the word "check" in place of a credit card number.

      Press "process order" and you will be immediately emailed an order confirmation and we'll start working on your order. Please review your order carefully. When you press process order you are commiting to purchase the items listed in the shopping cart.

      In those cases that the system cannot calculate a shipping cost, it will be listed as "will call" and we will calculate the shipping cost and contact you before we process the order.

      The shopping cart window is a 128 bit secure page. You should see the key lock symbol on the bottom status line. In addition while your credit card information is stored on our internet server it is encrypted.


  • How can I save money on my Shipping & Handling?
      Make sure your order is at least $100. We have thousands of items so you are likely to find several items you need and quailify for free shipping. If you are ordering an item that goes by freight, remember to fill out the freight questionaire accurately so we can obtain the best trucking cost possible. Many orders over $250 also qualify for our Extra Savings!

  • How long will it take to get my order?
      Please check the warehouse information listed in your shopping cart for details. The items we sell may ship manufacturer direct or from one or more of several warehouses. The specifics are provided in your shopping cart.

      Tracking information will be emailed to you after each package ships. Please track your package to determine the exact delivery time. Please contact your carrier for exact delivery schedule.


  • How can I get a printed receipt?
      An electronic receipt is available on our customer portal which is formatte so you can print it.

  • How can I get the phone number for a manufacturer?
      We are happy to provide manufacturer contact information to our customers. We are not able to provide "directory assistance" to the entire web though. If you placed an order with us and need manufacturer contact information please fill out our Customer Service Form. You will need you order number and shipping name/address.

  • What about sales tax?
      We collect 6% sales tax on all orders shipped to addresses in the State of Pennsylvania. If you are located in Pennsylvania and are exempt from PA Sales Tax, we will not collect sales tax on your order. However, we must have a completed, signed Pennsylvania Exemption Certificate on file (Form 1220). Please fax it to us prior to placing an order: (215) 420-1149. When you place your order we will need your exemption nummber. If your exemption certificate is not on file when we process your order we will collect the sales tax. Please fax your exemption form wihtout any cover page. Please do not fax anything else to that fax number.

      If we are not shipping to an address in Pennsylvania we do not collect any sales tax. Please contact your State regarding any sales or use tax questions.


  • An item is out of stock what can I do?
      In rare situations, all or part of your order may go on backorder. There are times when the manufacturers have delays that are beyond our control. If we are notified that an item will not be delivered within the normal timeframe for each respective shipping center, we will notify you via email. If you have more than one item on your order, it is possible that we will ship what we have in stock and send the balance when it becomes available. You will not be charged any extra shipping and the balance of your order will ship when available.

  • What if there is a problem with my order?
      We handle all our customer service through the web. No frustrating busy signals. If you have a problem send us a message from our Customer Portal and we'll have all the information needed to resolve your problem. If you are returning a product, we'll send you the return instructions. If UPS lost or damaged your order we'll email you replacement information.

      If you have received a tracking number and are still waiting for delivery, make sure to track your package and contact the carrier directly regarding any problem with the delivery of your package.

      You can also update your satisfaction level with Office1000.


  • How do I return a product?
      Send us a mesasge on the Customer Service Portal for return instructions. If a product is damaged or defective upon delivery, it will be replaced. If you decide you don't want a replacement for ANY reason, there will be a 25% restocking fee. Under no circumstances can consumable supplies that have been opened be returned. Under no circumstance can products that you have assembled or started to assemble be returned. If you did not purchase the product from Office1000 you need to contact whomever you bought it from. All damage must be reported to us within 3 days. All requests for return authorization must be made within 10 days. (of delivery).

  • How can I cancel an order?
      Our online ordering system is designed to give you all the time you need to review and consider your order before placing it. Once you place your order, our focus is on making sure that it is promptly shipped to you. Once we release an order to the warehouse or factory for shipping, it cannot be cancelled. Orders are likey to be released to the warehouse for shipping within 5 minutes of your online submission! When you place your order online you have all the time you need to review your order and make sure it is what you want (before you submit it). If an item is on backorder for an extended period of time due to circumstances beyond our control, and it can be cancelled with the manufacturer, we will refund you less a 5% processing fee. Manufacturer direct orders for some items (check your shopping cart) cannot normally be cancelled. Special orders, and most furniture orders cannot be cancelled under any circumstances.


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